Terms & Conditions

By placing an order, you are agreeing to the following terms and conditions:

Dispatch & Shipping

You are responsible for providing the correct shipping address at the checkout. Once an order has been placed, the address provided is considered final. We are not responsible for undelivered parcels caused by customer error. We use various delivery methods and delivery times may vary.

Although we strive to dispatch orders as quickly as possible, We are unable to offer guarantees on delivery dates and/or times, although they will typically take 2-5 days to arrive.

For orders that are seemingly lost in the post, please contact your local sorting office or courier depot (we can advise which method was used upon request). If Royal Mail/Courier are still unable to locate your order, a 3 week (15 working day) period must elapse from the date of dispatch before we are able to address packages that are lost in the post.

Resale/Wholesale

Products purchased from Cotswold Vapour are not intended for resale. If you wish to sell our products as a vendor, please contact us and we will be happy to discuss options with you.

Usage

Our e-liquids are for purchase and use by those over 18 only. By placing an order, you confirm that you are over 18 years of age and are legally allowed to do so.

Avoid use of any nicotine products if you are pregnant or trying to conceive. Nicotine can constrict blood vessels, potentially restricting oxygen and nutrients from reaching your placenta. This can adversely affect a baby’s development. Although we use flavourings and diluents of the highest quality, we offer no guarantees as to the safety of our flavourings or other ingredients.

All of our e-liquids are designed to be used exclusively in electronic cigarette devices, and are not fit for any other purpose. Nicotine is a toxic substance and our e-liquids should not be handled or swallowed. If some e-liquid is swallowed or you become unwell after use, seek medical assistance immediately. In the event that e-liquid comes into contact with your skin or eyes, wash the affected area immediately with clean water and seek medical assistance if any adverse symptoms develop.

While safety and hygiene are paramount during development and production of our juices, use of our products is done so at the customer’s own risk. Avoid use if you have an allergy to any of the ingredients used in the production of e-liquids, including mono propylene glycol (MPG/PG), vegetable glycerin (VG), nicotine and artificial flavourings.

We are not liable for irresponsible use of our products.

Privacy Policy

Our website uses cookies to work properly. By using the site (cotswoldvapour.co.uk), you are accepting this condition.

Users may opt in to our mailing list at the checkout or through signing up manually. We do not distribute any information collected. We use Mailchimp for email marketing, and you can find their terms and conditions on www.mailchimp.com.

All payment information is processed by PayPal. You can read the paypal terms and conditions at www.paypal.com. We are not affiliated with, or endorsed by, PayPal in any way.

Any details provided during correspondence with Cotswold Vapour will not be distributed or sold to any 3rd parties, including details disclosed while using our contact form.

Returns

You must contact us by email or phone within 7 days of receiving an item if you wish to return it. After 7 days any returns will be at the discretion of Cotswold Vapour. Once notified, items should be received by Cotswold Vapour within 14 days from the date of sale or the return becomes void. Recorded Delivery is recommended as we are not responsible for items lost in the post.

Faulty items will be accepted and replaced or refunded within 6 months of sale. This does not affect your statutory rights.

You must adequately package items to prevent damage during transit. We can only accept unused items with intact packaging for returns. Shipping costs for returns are to be covered by the customer.

Any refunds due back to you will be processed by PayPal.

Website

We offer no guarantees as to the performance or usability of our website (cotswoldvapour.com). By using the site, you confirm that you are over 18 years old.

Any images on our website are copyrighted and may not be used elsewhere without written permission from Cotswold Vapour. All images are purely illustrative.

Products

We reserve the right to alter our recipes, packaging or prices at any time and without prior notice.

Online & Distance Selling Summary

Postal Address

Cotswold Vapour
34 High Street
Stonehouse
Gloucestershire
GL10 2NA

Telephone

01453 827176

Email

team@cotswoldvapour.co.uk

Further Details

Cotswold Vapour manufacture & distribute ‘e-liquid’ products for use in personal vapouriser equipment only.

All prices displayed are inclusive of all applicable tax.

Payments are handled by Paypal (www.paypal.com) whereby users can use either their own Paypal account balance, direct bank transfer or their credit/debit card.

All shipments are handled by Royal Mail or other registered Courier Services, and typically take 3-7 days to reach the customer.

Our website and services, as well as all correspondence between Cotswold Vapour and any third party are only available in English language.